Refund policy

We want you to feel good about what you ordered. Most eligible items may be returned within 30 days of delivery.

To start a return, contact us before sending anything back. Many Horse Girl General Store products are fulfilled directly by independent makers and partner brands, so the correct return address can vary by item. We’ll provide the appropriate return instructions and return address after your request is approved.

Returned items must be unused, unworn, and in their original condition and packaging when applicable. Personalized, custom-made, final-sale items, and gift cards are not eligible for return unless they arrive damaged, defective, or incorrect.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. If a prepaid return label is provided, any applicable cost will be disclosed before the return is completed.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos. We’ll work with the maker or supplier to make it right.

Once an approved return has been received and accepted, the refund will be issued to your original payment method. Your bank or card issuer may require additional processing time.

Original shipping charges are not refundable unless the item arrived damaged, defective, or incorrect.

Please do not send a return to the address shown on our website or your order unless we specifically instruct you to do so.