Shipping policy

Horse Girl General Store curates products from independent makers, artists, and quality-first partner brands. Many items ship directly from the maker or supplier.

Available shipping options and costs are calculated at checkout based on the products in your cart, the supplier shipping them, and the delivery destination.

If your order contains products from more than one maker or supplier, your items may arrive in separate packages and on different days. That is normal and does not mean part of your order is missing.

Processing and transit times vary by product and supplier. Estimated delivery information is shown at checkout when available, and tracking details are sent as each shipment is prepared.

Carrier delays, severe weather, and peak holiday volume can affect delivery timing after an order leaves the supplier.

Please double-check your shipping address before placing your order. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after fulfillment begins.

If a package arrives damaged, shows no tracking movement for an unusual amount of time, or appears to be lost, contact us with your order number and we’ll help investigate.